Terms of service

These terms govern use of the RealHealers.com platform, where clients find healers, therapists and alternative practitioners, can book and pay for sessions, and healers maintain profiles and offer services.

By using the platform you accept these terms. If you do not accept any provision, please do not use the service.

Platform — the RealHealers.com web service and subdomains, available in pl/de/en.

Operator — HealersTeam Witkowski, Glatthof 6, 9245 Oberbüren, Switzerland (full details in the Impressum).

Client — person using the platform to book a session.

Healer — individual or business providing services through the platform.

Session — a single service provided by a healer to a client (online or in person).

Platform fee — amount deducted from the client's payment as the operator's compensation (Free: 10%; Founding Members: 5% lock; Pro: 0%).

An account can be created by a person of legal age (16+) with an active email address. Healers additionally agree to provide truthful personal / business data.

False data may lead to the account being blocked by the operator.

You protect your password yourself — the operator never asks for it and has no access to it.

Healers commit to providing services honestly, as described on their profile, and NOT using language that suggests curing illnesses, making medical diagnoses, or guaranteeing healing (HWG compliance in DE/AT — see banned-phrase list in moderation policy).

Healers bear full responsibility for service quality and compliance with local law (business registration, taxes, permits where required by category — e.g. Heilpraktiker in DE, Gewerbeschein in AT).

Under PL działalność nierejestrowana (legal_status = pl_individual_unregistered) the quarterly revenue limit is 10,813.50 PLN (2026). New bookings are automatically blocked once the limit is reached.

Healers commit to keeping their availability calendar up to date and cancelling bookings they cannot fulfil.

Clients book a session by selecting a service and time slot from the healer's calendar. Payment runs through Stripe (card, BLIK, instant transfer). The operator does NOT store card data.

A booking is only confirmed once payment is captured. Until then the slot may be booked by another client.

Displayed prices are gross. The healer issues the invoice — the operator only provides the platform and is not a party to the session contract.

Per Directive 2011/83/EU, consumers may withdraw within 14 days of contract formation, without giving any reason.

Exception: if the session is fully delivered before the withdrawal window closes, AND the consumer explicitly consented to early performance, the right of withdrawal lapses after the service is performed (Art. 16(m) of the directive).

Cancellation is done from the client dashboard. Refund policy: full refund if cancelled 24h+ before the session, 50% if 4-24h before, no refund in the last 4 hours (unless the healer agrees otherwise).

The operator takes a 5–10% fee on every completed session depending on the healer's plan (Free: 10%; Founding Members: 5% lock; Pro: 0%). The fee is deducted automatically via Stripe Connect on each payment.

Payouts to healers follow Stripe's payout schedule (weekly or biweekly depending on country and KYC status).

The operator does NOT issue invoices for the healer's service — that's the healer's obligation (KSeF for PL from Feb 2026, ZUGFeRD/XRechnung for DE B2B from Jan 2025; CH: invoicing per local MWST rules).

The platform offers an optional AI assistant (Concierge) helping clients pick a healer. The AI never makes diagnoses, never prescribes, and never replaces medical advice.

Per Art. 50 EU AI Act (Regulation 2024/1689; transparency obligations apply from 2 August 2026) we explicitly disclose: you are interacting with an AI system, and practitioner suggestions are generated automatically. Each interaction shows the notice "AI suggestion — not a substitute for medical advice".

Every Concierge response ends with a disclaimer about consulting a doctor for health concerns.

Your message content is forwarded only to Anthropic Inc. (USA, SCC) for response generation. Anthropic does not train models on API customer data; API data is automatically deleted after 7 days.

The operator only provides the technology platform connecting clients with healers. It is not a party to the session contract and is not liable for service quality.

The operator is NOT liable for any health, physical or psychological consequences of a session — responsibility lies with the healer and the client.

The operator strives for continuous availability but does not guarantee 100% uptime (planned maintenance announced 24h ahead).

Maximum operator liability in case of damage equals the platform fees collected in the 12 months preceding the damage (unlimited liability applies for intent or gross negligence).

Clients and healers may close their account at any time from the dashboard (GDPR Art. 17). Personal data is anonymized immediately; ledger entries stay in anonymized form for tax retention.

The operator reserves the right to close an account in case of: terms violation, payment fraud, illegal use, or court order.

Governing law: Swiss law (operator's seat — HealersTeam Witkowski, Oberbüren). Jurisdiction: Kreisgericht Wil (district court for Wahlkreis Wil), Canton of St. Gallen, Switzerland.

Consumers from EU/EEA countries retain mandatory protections under the consumer law of their country of residence where more favourable (Art. 6 Rome I Regulation 593/2008). In particular, an EU consumer may bring proceedings before the courts of their own place of residence.

Out-of-court dispute resolution: the EU ODR Platform was discontinued on 20 July 2025 (Regulation (EU) 2024/3228). Consumers may instead contact: PL — UOKiK / municipal consumer ombudsman; DE — Universalschlichtungsstelle des Bundes (Kehl) or local Verbraucherzentrale; CH — Konsumentenforum / Stiftung für Konsumentenschutz (SKS).

The operator may amend these terms. Material changes are notified to registered users by email at least 14 days in advance. Continued use after the effective date counts as acceptance.

Eligible equipment: PEMF pulsators (BEMER and others), PEMF mats, Rife devices, bioresonance devices, accessories — wellness category only, NOT medical devices.

Peer-to-peer rental: pickup and transport are arranged directly between the renter (owner) and the client. The operator does not act as a logistics intermediary.

The final price is set jointly by the renter and the operator during listing approval (hybrid model: renter proposes, operator approves within a ±20% band).

Deposit: held by Stripe (manual capture), released within 7 days of return provided the equipment matches the handover photos (`condition_in`).

The renter undertakes to: (a) keep the equipment functional, clean and safe; (b) be entitled to rent out the specific item (ownership or written authorisation); (c) acknowledge the recommendation to obtain liability insurance (the operator does not require proof).

The operator does NOT provide equipment insurance. The client's deposit is the sole platform-side safeguard.

Operator commission: the difference between the client price and the renter payout (hybrid model). Typically 10–25% depending on equipment category.

Cancellations and refunds — per the Refund Policy (/refunds).

Damage policy: normal wear — no charge. Minor damage (scratches, light scuffs) — repair cost deducted from deposit. Major damage / theft / total loss — full replacement cost from deposit + claim against the renter (the renter pursues recovery via civil channels if their own insurance doesn't cover it).

The operator reserves the right to reject listings whose condition / photos / description raise concerns. Every new listing goes through manual review before going live.