Your consumer rights

A consumer is a natural person acting for purposes outside their trade, business or profession (Art. 2 EU CRD; §13 BGB; Art. 22(1) PL Civil Code).

On RealHealers: clients booking sessions for themselves = consumers. Practitioners (PRO and Casual) act professionally — they are not consumers vis-à-vis the platform.

Before booking you receive: seller identification (practitioner profile + platform Impressum), full service description, gross price, payment method, delivery method, cancellation policy, 14-day withdrawal right, contract duration.

You may withdraw within 14 days of booking without giving reason and at no cost (100% refund within 14 business days).

Exception: after the session is fully performed the right lapses if you expressly requested early performance and confirmed loss of the withdrawal right (booking checkbox).

If the session was substandard you may demand: re-performance, substitute session, price reduction (partial refund), or rescission (full refund).

Platform procedure: complaint within 7 days, mediation up to 7 business days, platform-final decision. Court and consumer-authority routes remain open.

Access (Art. 15) — email info@realhealers.com, report within 30 days.

Rectification (Art. 16) — most fields editable in /dashboard.

Erasure (Art. 17) — "Delete account" button or POST /api/account/delete.

Portability (Art. 20) — GET /api/data/export returns full JSON.

Objection to direct marketing (Art. 21) — unsubscribe link in every marketing email.

Complaint to supervisory authority — primary: FDPIC (CH). EU residents may also file with their national DPA.

14-day withdrawal right before session performance.

Complaint procedure within 7 days with mediation.

Full refund on practitioner cancellation (+ 10% courtesy credit).

Data export (Art. 20 GDPR) and account deletion (Art. 17) on demand.

Time-to-response (operational target, not a contractual commitment): initial response typically within 1 business day.

The EU ODR Platform was discontinued on 20 July 2025 (Regulation (EU) 2024/3228) — the bodies below remain fully active.

PL: UOKiK (uokik.gov.pl) and the municipal/district consumer ombudsman.

DE: Universalschlichtungsstelle des Bundes in Kehl am Rhein (universalschlichtungsstelle.de) and local Verbraucherzentrale.

CH: Konsumentenforum (konsum.ch) and Stiftung für Konsumentenschutz — SKS (konsumentenschutz.ch).

The operator (HealersTeam Witkowski) is not a member of any ADR body and not obliged to participate — state-authority routes remain open.

Contract law: Swiss law (operator's seat), Kreisgericht Wil.

EU consumers retain rights under Rome I Art. 6 — proceedings may be brought before the consumer's own local court.